Privacy policy

1. Introduction

At Will, we value your trust and respect your privacy. This is why we are fully committed to ensuring that all personal data collected is managed responsibly and in accordance with data protection laws, as well as our obligations of confidentiality.

This Privacy Policy outlines how Will collects, discloses, uses, stores or otherwise handles your personal data. It applies to all individuals (including but not limited to employees, clients, and visitors to our website) as well as to all our business subsidiaries and operations anywhere in the world.

2. What personal data do we collect?

Will collects personal information about you, such as your name, company, email address and physical address, when you provide it to us. For example, you may register for Will networking sessions, or provide information about yourself to our employees via e-mail or telephone.

We also collect personal information about you from third parties, including through:

  • reference checks
  • industry surveys
  • when someone recommends that we consider you for a position
  • other sources such as public databases, joint marketing partners and publicly accessible data online such as social media platforms.

We may also use photos of you that you provide to us or that you make publicly available (e.g. LinkedIn) for internal reference purposes only.

  • Photos taken of attendees at our networking sessions are posted on social media platforms.
  • If you submit any personal information relating to other people to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this Policy.

We ask that you do not send us or disclose any sensitive personal information (for example, social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership) on or through email, telephone, our websites or via any other means.

This website is not intended for children under the age of 16 years and we do not knowingly collect data relating to children. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please email hello@willgroup.com.

3. Why do we need your personal data?

We collect your personal data so that we can:

  • provide our services to our clients
  • manage your requests, enquiries, or complaints
  • maintain and promote our business or employer-employee relationships
  • inform you of other events that are of relevance to you, such as our networking sessions
  • inform you of global updates, insights and market trends. Global updates will be sent to Will’s community unless individuals have unsubscribed or opted out
  • pay you (should you be engaged as an employee or contractor)
  • fulfil any applicable contractual, legislative, filing and/or reporting obligations.

We will notify you of the purposes of holding your data at point of collection based on contact information available at that time. We only collect a limited amount of information about you that is necessary for providing our services.

4. How we collect personal data?

Generally, Will collects your personal data directly from you. For example, when you:

  • deal with us in person, by phone, letter, email, via our website, or any other forms of communication
  • connect via publicly accessible channels, such as social media, networking groups & sites, published sites and papers, etc.

Will may from time to time send emails, articles, white papers, proposals, engagement letters, surveys and other information regarding our services. Occasionally, and with your consent, we may use your information in company announcements and direct marketing materials.

For reporting purposes, we may aggregate or de-identify personal information in such a manner that the end-product does not personally identify you or any other individual, for example, to generate norms by industry, geography, level etc.

5. Cookie Policy

Will uses cookie tracking to record the following information for our website:

  • date and time of your visit
  • IP Address
  • to remember if you have agreed (or not) to our use of cookies on this site
  • to understand and count the number of visitors and pages they have visited on our site as well as visitor behaviour on our site.

Will.com uses Google Analytics. The information generated by the cookies about your use of our website will be transmitted to and stored by Google servers. You can find out more on how these cookies are used on Google’s Privacy Site, https://support.google.com/analytics/answer/6004245.

You can also prevent Google’s collection and use of data by following the instructions here, https://tools.google.com/dlpage/gaoptout?hl=en.

If you do not wish to accept cookies, please change your browser settings appropriately. To do so, please consult your product documentation, online help files or the browser manufacturers website.

6. How do we keep your personal data accurate and up-to-date?

Will takes all reasonable steps to ensure that the personal data we hold and disclose is accurate, up-to-date, and complete. As such, we may contact you from time to time to check that your personal data is still correct. However, please inform us of any changes to your personal data as soon as you can so that we can maintain the accuracy of your information.

7. How do we protect your personal data?

All information is kept on secure platforms and technical as well as organisational security measures have been put in place to protect the data from misuse, loss, unauthorised access, modification, or disclosure. Such safeguards include:

  • transmission of data to and from our platform database is always encrypted
  • access to our database is restricted to authorised personnel only
  • all staff are trained to handle personal data with the utmost care. Any breach of privacy will result in disciplinary action being taken, depending on the severity
  • all staff are bound by a confidentiality agreement regarding our company and customer information
  • we have appointed a Data Protection Officer to ensure that all personal data is managed in accordance with Personal Data Protection Regulations and this policy
  • we do not sell your data

8. Disclosure of your personal data

We may disclose your personal information to other Will companies, or to third party service partners and clients, or to government bodies and law enforcement agencies where we are legally required to do so. Although and as a result your personal information may be transferred by them to countries outside the EU and countries that do not have laws that provide specific protection for personal information. We will seek to mitigate this risk wherever possible by ensuring relevant third- party business partners are bound by formal data processing agreements.

9. How long will we keep your personal data for?

In accordance with our internal Data Retention Policy and any legal obligations, Will does not keep your personal data longer than necessary. We will destroy your personal data in a secure manner when it is no longer required, or upon your request for us to do so.

10. Do we send your personal data overseas?

Will is a global company utilising cloud-based platforms. The nature of our business requires us to transfer or have your information accessed by our clients and/or employees who may be based in other countries. When we do so, we shall take reasonable steps to ensure that the overseas recipient complies with Personal Data Protection Regulation and this policy.

Although privacy laws may vary among countries, we will take appropriate steps to ensure that your personal data is protected and handled in accordance with the respective legal requirements as well as this Privacy Policy.

11. Third Party Sites

Our website may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.

12. How to contact us?

You can contact our Data Protection Officer at hello@willgroup.com for any of the following matters:

  • to request access to the personal data that we hold about you
  • to request that we update or make changes to your personal data
  • to request that we remove and delete your personal data
  • to request for further information regarding this Privacy Policy
  • to provide your feedback or comments regarding this Privacy Policy
  • if you have any questions regarding this Privacy Policy
  • to withdraw your consent to the use and disclosure of your personal data
  • to withdraw your consent to us contacting you
  • to request to be removed from our mailing lists
  • if you have a complaint about how we are handling your personal data, or about a breach of this Privacy Policy or the Personal Data Protection Act.

We aim to acknowledge receipt of your request within a maximum of 30 working days after your email has been received. We aim to comply and deliver on any request within a timely manner and expectations and timelines will be communicated with you throughout the process. There will be no fee for these services, unless your request is unusually complex.

For complaints, please provide us with sufficient details as well as any supporting evidence and/or information. We will contact you if we require any additional information and will notify you in writing on the outcome of our investigation.

If you are not satisfied with our response to your complaint, you may contact us to discuss your concerns, or contact the relevant Data Protection Regulators, e.g. the Singapore Personal Data Protection Commissioner or your EU supervisory authority.

13. Future Amendments to Privacy Policy

We may alter or update this Privacy Policy from time to time to stay abreast of statutory and market changes. Will reserves the rights to make changes to this policy at any time and advise you of any such alterations or updates by posting an updated version of the policy to this website.

Your continued use of our website, services, or further provision of your personal data constitutes your deemed acceptance of the revised Privacy Policy.

This Privacy Policy was last updated on 13 Jan 2020.